I had a very negative experience with the service department at Highland Cadillac. Kevin Tibbitts, the service manager, was incredibly unprofessional and rude. Initially, I authorized a diagnostic service, assuming it would be covered under my extended warranty. After learning it wasn't, I immediately asked them to stop the work. Despite this, I struggled to get a cost estimate for the diagnostic . Kevin Tibbitts was unresponsive to my calls and, when I finally reached him, he was dismissive and refused to provide the hourly rate or total cost for the 13 hours of diagnostics. He insisted they were too busy to answer my questions and told me to tow my car elsewhere. I believe it's a customer's right to know the potential costs upfront, especially when the warranty coverage is unclear. The lack of transparency and the rude behavior of Kevin Tibbitts were unacceptable. I would not recommend their service department.
I recently purchased a Cadillac Lyriq from GM Highland and had the pleasure of working with Mohammad. From start to finish, he was professional, knowledgeable, and patient in answering all my questions. He made the whole process smooth and stress-free, and I truly felt he cared about making sure I was happy with my purchase. His excellent customer service and attention to detail made this a great experience. I highly recommend Mohammad if you’re looking for a new vehicle!
Travelled out of my way to this dealership due to their inventory. Was quickly acknowledged by the Sales Manager who matched me up with Greg Grant who was easy to get along with, quickly set me up with two test drives and helped me make the right decision. The dealership is beautiful, everyone is friendly and I had a great experience as a first time customer. I will be picking up my new car just before Christmas. Thanks Greg and team, this is how customer service should be and how you build loyalty.
We went to Highland Cadillac for our new Xt6. Jansan Yang provide us with warm and professional services. We really appreciate the help from Jansan and his team. Definitely recommend them to everyone. And we will for sure go back for a new car in the near future.
Last year, I put a deposit down at Highland Buick Cadillac in Aurora, Ontario for a Cadillac CT5-V Blackwing. I was called in by Jansan Yang at Highland just recently to finalize the purchase as my car had arrived - much to my surprise as I thought I was never going to get delivery of this very low production vehicle. I must say that my entire experience at Highland was top drawer - very professional and attentive to every detail. My thanks to Jansan Yang and Sales Manager Brooks Price, plus Finance Manager Rachel Kensit. I can recommend Highland without reservation to all who are looking for a 1st class vehicle purchase experience.
I recently purchased a Cadillac xt4 from this dealership and although I had checked out 4 other dealerships I returned to do business with Highland Cadillac for one reason only. The sales rep!!! Jansan Yang. It takes a special talent to be able to connect and relate to customers and Jansan exemplifies this to a high degree. He answered all my questions and more. I never felt pressured in the least while considering my purchase. After the sale went through Jansan followed up to make sure ALL was good. By far the best ever experience with a car sales rep. Thank you to Jansan and his team of motivated personnel.
Just picked up my 2024 Terrain from Highland Chevrolet! If you are looking for a new vehicle pay them a visit and ask for Greg Grant. He is knowledgeable, helpful and a pleasure to deal with. You will not be disappointed!
Highland Cadillac is a Canadian Cadillac dealer based in Aurora, Ontario. Highland Cadillac is located at 15783 Yonge St, Aurora, ON L4G 1P4, Canada.
Please contact with Highland Cadillac using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Highland Cadillac opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.