I love this local East Aurora shop - great selection and friendly helpful staff. However! They reeeeeally need to do something about the ventilation system in the plaza. I dread this time of year as there is always a strong lawn chemical smell from Valu next door. Today I almost passed out while choosing my wine. Fortunately I was able to get what I wanted and get out quickly. If they ever get that problem resolved I would give the store 10 stars.
One star only because of one particular employee that works there. Unfortunate that one bad apple spoils the bunch. Today was my second bad experience with the same woman that has waited on me when I've gone in with my college-aged daughter. Our first experience with her was when I went in to buy a small bottle of wine, and when I approached the counter to pay, she immediately asked for my daughter's ID and not mine. Keep in mind, the purchase was for me, as she is underage and was not buying it or consuming it! So we let her know it was for me and she asked for her ID yet again. Then she accused her of browsing with me, and eventually dropped the idea of carding her, warning her not to "browse" the next time we came in, which she wasn't, she was just tagging along as we had just taken a walk in the village. The next encounter we had with the same woman, we were in for not even a minute to get one bottle of champagne for my Easter Sunday brunch, and again my daughter came with me because we were out grocery shopping beforehand. Sure enough when we get to the counter for me to pay, she asked for my daughter's ID and not mine. My daughter told her that it was not for her, and I re-enforced it. She didn't care, and just stood there with a dazed, emotionless expression on her face. I voiced to her that she had done this one other time and that it was ridiculous because I was the one buying and consuming, not my daughter, and that other women come in with their young children and purchase without embarrassment. I will not be returning, and told her that she has lost a customer, and she seemed to show no remorse. We have had no problems with the other staff that work there, they are always friendly and very helpful. She is the only one that makes me feel like I'm committing a crime every time I go in there. She is short and squatty with long brown hair and was working on 03/30/18 at 12PM, in case the owner would like to address the situation. Also to the owner who is replying on yelp and here, you are copying and pasting the same response to every dissatisfied customer. That seems disingenuous and dismissive and you will lose more customers. Is that how you want to run a business?
Great people and selections of wine
Pretty good selection & location. Should offer a Moog discount.
Nice setup in the store but customer service sucks! Walked up to pay for my wine and not so much as a hello from female cashier and as I was leaving I said, Thank you and she says, Yep... Really??? What the hell has happened to good old fashioned customer service?!?!? Not going to be a return customer just for that reason!
Aurora Liquor is a Canadian Liquor Store based in Aurora, Ontario. Aurora Liquor is located at 123 Grey St # 17, East Aurora, NY 14052, USA, Aurora, Ontario 14052, Canada.
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