My first time and last time at this location, burned pizza without extra cheese as asked. Very dry if I wanted to eat dried dough I wouldn’t bother ordering a pizza, the owner really doesn’t understand that saving money on cheese and ingredients will only drive customers away from his business.
The pizza was not good at all. Not sure if it was just this location. The place was dirty when we dined in. Cobwebs and thick dust on the walls and looks like it hasn't been cleaned properly in years. Definitely not revisiting.
I come a place where pizza is everything. And let me tell you pizza nova did not disappoint. Amazing pies and the chicken bites the kids ate them so fast I turned and they were gone! Excellent excellent excellent. If your from out of town looking to feed a small army this is the place.
Ordered 2 party size pizzas late at night for a total of $70, received 2 cardboard, inedible pizzas! They used old dough that crumbled and tasted bad, barely any meat and all outside slices were burned. The extra cheese we ordered, came as a burned block, floating on top of the pizza. When we went to pick up the pizza, the gentleman working was on the phone for a social call, he refused to get off the phone to pay attention to us while we picked up the pizza. Absolutely horrible, ruined my night and embarrassed me in front of my guests after I was raving so much about Pizza Nova to them. In exchange for this, I was offered store credit without any regard for the horrible experience, disappointment and let down.
We have ordered & picked up pizza many times from this location which means we liked it. However, we were not completely satisfied last 2 times since our order was not completely fulfilled; once the crust wasn't whole wheat, today the sauce was not pesto while I ordered a pesto pizza from the menu! If there's any issues, we expect transparent communication, otherwise we expect to receive the correct order.
Very poor quality….either too much dough or it’s under cooked. I don’t think they buy their cheese from head office….their cheese has the consistency of raw dough…not stringy at all. Terrible.
Of all the Pizza locations in Aurora, there is no other franchise or location that has such attention to detail and quality than this Pizza Nova! So much so that they have a seperate oven for Gluten-free, separate tools for Gluten-free and in this COVID era, hand washing after each transaction. Kudos to the attention to detail and continued, consistent quality and service!
Pizza Nova is a Canadian Pizza restaurant based in Aurora, Ontario. Pizza Nova is located at 129 Pedersen Dr, Aurora, ON L4G 0E3, Canada.
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