I love this location! The pharmacy has helped me so many times with advice on a ton of topics. Patrick in the pharmacy deserves a special shout out for going above and beyond!!
I visited the pharmacy on Sunday December 7th, 2025 around noon to see if they accept walkin flue shots. The pharmacist was so rude, unprofessional and ignorant. I told her that the website shows walkin is accepted for this location but she said “I don’t care about the website. I just don’t do walkin”. Shoppers should supervise the behaviour of their staff better.
If I could give this location negative stars I would. The treatment I received this evening was nothing short of blatant disrespect. I went to return a product, which I purchased based on information given from a sales associate, Molood, to be met with complete belittlement and disrespect. I was told that I should have had “common sense”, “how could I have thought that the item could fit in this box”. The return policy was never communicated to me, and the question I asked was apparently misunderstood by the sales associate - which was the reason I purchased it. Which by the looks of it, seems as though I was completely misinformed/uninformed. To speak this way to a customer in 2025 is outrageous. I have read through a lot of the 1 star reviews here and have seen some replies mentioning that “customer service is a top priority” but this isn’t what I was shown at all. If this is what Shoppers stands by, you all need to really look into the customer service standards that are taught in the onboarding journey and that they are actually instilled in your workers and communicated to the customers. Disgusting service and awful location.
Molood should never work there ever again. This parfume box only had pictures of bottles so we asked her to confirm and she confirmed that it was right. When we opened the box it wasn't the case, so we tried to return it but she didn't accept it even though she admitted that she misunderstood the question. On top of that, she tells me things like: it's common sense, how can that many bottles fit in there, think about it, etc. The bottles could have been in miniature sizes and that is exactly why we asked to make sure because it didn't make sense. Molood misunderstood my question and based on her response, i decided to purchase the product. If i was given the correct information upfront, i would have never bought this. Paying $145+hst for 12 small 1.2ml viles is ridiculous. To also be told to have "common sense" and "how could i expect the 12 bottles to fit there" is incredibly rude and belittling. She then looped in the cosmetics manager who mentioned that the box is final sale, which was also not relayed to me by Molood. The manager told her that the no returns information was on a sign at the corner of the counter, which was never explained nor shown to me before the purchase. This was also not written anywhere on the box or receipt. Very unprofessional and disrespectful behaviour on her part. Beyond the return, this will be escalated as that behaviour to a customer will not be tolerated. It now makes sense why the store has 3.2 stars and many are leading to the same issue - CUSTOMER SERVICE.
Best Shoppers Drug Mart... 2 floors of everything you need at your fingertips, for great prices. Always have some kind of sale.. very clean building. I love coming to this location for all my essentials ✨️
I had a really disappointing experience at Shoppers Drug Mart today, mainly because of my interaction with an employee named Misha. From the moment I approached the counter, Misha seemed uninterested in helping me. When I asked about a specific product, the response was dismissive and unhelpful. It felt like I was bothering her just by asking a question. What made it worse was the lack of effort to find an alternative or offer any assistance. Instead of trying to help, Misha just shrugged and said they didn't have it. I've worked in customer service before, and I know that a little effort can go a long way. Unfortunately, that was completely missing here. .
ZERO STAR .Shoppers charged us over $50 for a visa gift card for my daughter, but it doesn’t work. I provided all the necessary refund information, but they never responded. They sold us an invalid card without any warning, which is completely unfair. My daughter is disappointed, and I’ve wasted time and money for nothing. Shoppers is already expensive, and now this card issue just adds to the frustration. It’s better to avoid shopping there in the future.
Shoppers Drug Mart is a Canadian Pharmacy based in Aurora, Ontario. Shoppers Drug Mart is located at 14729 Yonge St, Aurora, ON L4G 1N1, Canada.
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